The map below depicts the most recent cities in the United States where Astound Broadband users have reported problems and outages. If you are experiencing problems with Astound Broadband, please submit a report below.
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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Astound Broadband users affected:
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Please let us know what issue you are experiencing with Astound Broadband:
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2.42 out of 5 26,123 ratings
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Astound Broadband is an American telecommunications company that provides broadband internet, TV and phone services. Astound acquired and combined Wave Broadband, RCN and Grande Communications into single, nationwide brand.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Seattle, WA | 1231 |
| Chicago, IL | 698 |
| Philadelphia, PA | 511 |
| Tacoma, WA | 230 |
| Charlotte, NC | 192 |
| Washington, D.C., DC | 172 |
| Austin, TX | 159 |
| Sacramento, CA | 157 |
| San Antonio, TX | 136 |
| Dallas, TX | 124 |
| Allen, TX | 105 |
| Plymouth Meeting, PA | 99 |
| Portland, OR | 82 |
| Houston, TX | 82 |
| Allentown, PA | 74 |
| Oakland, CA | 61 |
| Kirkland, WA | 53 |
| Boston, MA | 49 |
| Renton, WA | 46 |
| San Leandro, CA | 44 |
| Bethlehem, PA | 43 |
| New York City, NY | 42 |
| Port Orchard, WA | 42 |
| Brooklyn, NY | 39 |
| Burleson, TX | 39 |
| Bellevue, WA | 37 |
| San Francisco, CA | 36 |
| Streamwood, IL | 35 |
| Kent, WA | 35 |
| Oklahoma City, OK | 34 |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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Astound Broadband Issues Reports
Latest outage, problems and issue reports in social media:
Mr. Sir (@Stay_Frank) reported @RCNconnects y’all are killing me. Internet has been down for over 24 hours and I work from home.
- Torri F∃uLИ∃r (@TorriColburn) reported
**** @WaveConnects actually just taking money from people for no reason! Check your bill!
- Mix (@Beau_Mixmaster) reported
@grandecom The internet went out in south Austin around midnight CST last night…… it’s now 5:43 CST and internet is not restored. Literally had 8 hours of an overnight shift, and a full 9-5 workday to get it fixed, and the estimated fix time has been pushed back 5 times
- David Tanana (@Thebanana85) reported
@grandecom You currently have had an outage in my area for 10 hours+ I called twice and support didn't catch. Every time I call for an update the resolution is later. No way for me to get a real status update or non automated response. What Gives?!?!
- Alfboluma (@alfboluma) reported
@grandecom Internet has been down all morning at 78748. Big outage?
- David Tanana (@Thebanana85) reported
@grandecom @grandecom Can you post regular updates about where you are in your troubleshooting, the progress you are making, and expected resolution. Your phone line seems to just say it will be fixed in 2 hours which is inaccurate.
- Nikhil Bhoj (@bhojnikhil) reported
@grandecom The customer care told me thay my modem does not or ruined the connection like I am illiterate.
- VG (@VijayGurusamy3) reported
@grandecom Hope to see this discounted in the bill. Never seen such a poorly communicated outage with any other providers in the past!!!
- marko (@markostic) reported
@RCNconnects @RCNconnects really...well played chess move ("Your ISP service has been disconnected")
- Jackie Bønes (@_jackalope) reported
@grandecom Our internet has been down for like 12 hours now and every time I call it just pushes the estimated fix time two more hours… I saw your tweet, but we’re not on fiber. We have both been missing work, can someone please help? 🙏
- shkim727 (@shkim727) reported
@RCNconnects problems with we extreme internet lag the last couple of weeks. Unacceptable. See ya RCN!
- Al Gil de Lamadrid (@gildelamadrid) reported
@RCNconnects I need you guys to mail me a box and a return label for your modem. My paying over $60 per month for 200mbps service is crazy. Ive had service for less than a year. a never given a new customer order. Ur call center staff is the worst.
- Ashton Burton (@ashton_burtonnn) reported
@TorriColburn @WaveConnects Their service is such ****.
- The Goalie Bunch 🥅🏒 (@goaliebunch) reported
@WaveConnects You know what's happening it's another outage, this is the 10th outage this month because you REFUSE to upgrade your boxes so when we get hot and cold the box craps out.
- Slider-Man (@Slider6996) reported
@grandecom Unless you guys can magically increase upload cap of y’all’s service.
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